Frequently Asked Questions

Everything you need to know about Leblanc Jewellers, our materials, and our policies. If you need further assistance, our Customer Happiness Team is here to help.

FAQ

Our Jewelry & Materials

Are your diamonds ethically sourced?

Yes, absolutely. We are committed to conflict-free and ethically sourced diamonds. Every stone we use is strictly vetted through the Kimberley Process and our own rigorous standards to ensure environmental and social responsibility.

What is the difference between lab-grown and natural diamonds?

Lab-grown diamonds and natural diamonds are optically, chemically, and physically identical. The only difference is their origin. Lab-grown diamonds are created in controlled environments and offer exceptional value and a smaller carbon footprint, while natural diamonds are mined from the earth and are valued for their rarity.

Can I customize an engagement ring?

Yes! We specialize in custom designs. You can start with any of our signature settings and modify it, or work with our design team to create a completely unique piece from scratch. Contact us to start your custom design journey.

Do you offer a warranty on your jewelry?

Yes, we stand behind the quality of our craftsmanship. All Leblanc jewelry comes with a comprehensive lifetime warranty against manufacturing defects. We also offer complimentary prong tightening, re-polishing, rhodium plating and cleaning services.

Ordering & Sizing

How do I find my ring size?

We offer a complimentary physical ring sizer that we can mail to you. Alternatively, you can use our printable online ring sizing guide or visit a local jeweler to be measured professionally.

How long does production take?

Because every piece is handcrafted to order, our standard production time is 2-3 weeks from the date of purchase. For custom or intricate designs, production may take up to 4 weeks.

Can I cancel or change my order?

Since our pieces are made to order, you have a 24-hour window from the time of purchase to cancel or modify your order. After 24 hours, production begins and changes may incur an additional fee.

Shipping & Returns

Do you ship internationally?

Yes, we ship globally! International orders are fully insured during transit. Please note that customers are responsible for any customs duties or taxes applicable in their home country.

What is your return policy?

We offer a 30-day return policy for all standard items in original, unworn condition. Custom-designed pieces or engraved rings are final sale and cannot be returned.

Still have questions?

Our jewelry experts are ready to assist you with any questions you may have.